Onsite Survey

Cancellation Policy

Cancellation Policy A clear cancellation policy helps manage schedules and ensures fairness to both the company and other customers. Notice Period: Require at least 24–48 hours’ notice for cancellations. This allows the company to offer the slot to another customer. Cancellation Methods: Customers can cancel via phone, email, or through the online booking system. No-Shows: If a customer fails to show up without notice, a full service fee may be charged. Repeated no-shows may result in requiring upfront payment for future bookings. Rescheduling Policy Life can be unpredictable, so offering flexibility for rescheduling is important. The policy should include: Notice Period: Customers should provide at least 24 hours’ notice to reschedule. Rescheduling Limits: Allow customers to reschedule up to two times without penalty. After that, a rescheduling fee may apply. Availability: Rescheduled appointments are subject to availability. Customers may need to choose from alternative dates or times. Emergency Cancellations In cases of emergencies (e.g., severe weather, illness, or family emergencies), the company will handle cancellations with empathy: Waive cancellation fees for valid emergencies. Offer to reschedule at the earliest available time. We will always confirm an appointment and reserve the right to cancel or re-book if there are clashes within the calendar due to IT, outages etc.

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